最有看点的互联网金融门户

最有看点的互联网金融门户
传统金融的互联网化国际资讯

Lloyds推出家庭视频银行服务

Lloyds Bank 和 Halifax的客户现在可以在自己家里舒服地与按揭顾问进行交谈,这还要归功于一种新型视频的问世。

该服务的延伸源自Lloyds在2015年运行的一次成功试验。该银行表示,原本打算通过电话完成的约谈,现在其中有三分之一是通过视频完成,而且95%的客户对这次经历都给予良好或优秀的评分。

工作日的约谈时段为早八点至晚八点,Lloyds周六的约谈时段是上午九点到下午两点,Halifax周六的约谈时段是上午九点到下午四点。除此之外,16家Lloyds银行的分支机构也在为客户试用视频服务,目的是在高峰时期让更多人有机会完成按揭约谈。

集团董事兼零售和消费金融部门负责人David Oldfield表示:“我们的客户需求在不断变化。无论是在分支机构还是网上,客户总是想要更多的选择,更大的便利和更多的价值——并且他们要在适合自己的时间和地点获得这些东西。对于那些不能或者不愿亲自到访银行机构但仍旧更喜欢面对面对话的顾客,这种视频服务对他们来说就是一个极佳的渠道。这能让更多的客户与我们的按揭顾问交流,同时对客户来说也是最便利的方式。”

Lloyds Bank and Halifax customers can now speak with a mortgage advisor from the comfort of their own home with the introduction of a new video link to consumer laptops, desktops or tablet computers.

The extension of the service follows a successful trial run throughout Lloyds in 2015. The bank says a third of appointments that would have been completed over the phone are now conducted via video, with 95% of customers rating the experience as good or excellent.

Appointments can be made between 8am and 8pm during the week, and between 9am and 2pm on Saturdays with Lloyds and 9am and 4pm with Halifax. Additionally, 16 Lloyds Bank branches are piloting the use of the video service for customers coming into the branch, aimed at increasing mortgage appointment availability at peak times.

David Oldfield, group director, retail and consumer finance says: “Our customers’ needs are continuing to change. They want greater choice, convenience and value whether that’s in branch or online - and they want these things in a time and place that suits them. For those who are unable or choose not to visit a branch but who still prefer a face-to-face conversation, this video service is a fantastic channel for them to use. It enables us to connect more customers to our mortgage experts in the way that is most convenient for them.”


用微信扫描可以分享至好友和朋友圈

扫描二维码或搜索微信号“iweiyangx”
关注未央网官方微信公众号,获取互联网金融领域前沿资讯。

评论

  • microevil在 2016/03/28 14:07回复

    这项业务应该有很强的限制性。只能看作电话银行的加强版。

发表评论

发表评论

您的评论提交后会进行审核,审核通过的留言会展示在下方留言区域,请耐心等待。

评论

您的个人信息不会被公开,请放心填写! 标记为的是必填项

取消

朱孔达 | 未央团队未央编辑团队

94
总文章数

TA还没写个人介绍。。。

专注按揭贷款,Fintech创企Habito完成千万英镑B轮融资

Lynsey Bar... 09-06

美国大通银行计划推出抵押贷款数字平台

高旭 02-21

加拿大网贷平台Mogo Finance宣布进入抵押贷款市场

Finextra 01-20

推出在线贷款比较工具 谷歌也要变身贷款经纪人?

张姝君 2015-11-26

版权所有 © 清华大学五道口金融学院互联网金融实验室 | 京ICP备17044750号-1