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英国业界呼吁政府允许数据泄露受害者提出赔偿

近日,英国国会目前正在对《数据保护法案》进行辩论,消费者机构Which?想要呼吁增加法案修订案,让包括自己在内的独立组织能够对企业泄密提起集体赔偿要求。

Which?家庭产品与服务常务董事Alex Neill表示:

"如今数据泄露的问题更加普遍,但许多人并不知道该做什么,个人数据被泄露时,也不知道该找谁求助。如果数据泄露之后,相应公司并未采取足够的应对措施,政府应该利用《数据保护法案》,允许独立机构代表消费者发起集体赔偿要求。"

客户因数据泄露受到影响时,当前法规要求企业为其提供支持,但顾客并没有可以处理账户错误数据的处理器:唯一的可行方案就是每个人都去法院要求强制执行这一权利。

DCMS的一位发言人在一份声明中表示:"当个人数据权利被侵犯后,我们相信《数据保护法案》将会为消费者提供必要保护。该法案将使英国完全符合欧盟《一般数据保护条例》(GDPR)标准。"

2016年下半年,Verizon旗下的互联网服务公司雅虎表示,早在几年前就发生过两起大型泄密事件。雅虎初步估计受影响用户为10亿,但2017年将这一数字提升至30亿,意味着每一位雅虎用户,或者说每10个人中就有4个受此影响。

数据经纪巨头Equifax也因大规模泄密受影响,丢失了1.43亿美国客户、40万英国客户的高度机密财务信息。很快,这家信用监测公司就因对违规行为应对不力而遭受批评,它为用户提供了一年的信用监控,查明用户是否受到了影响,但前提是用户同意不起诉公司。

公众尚未对泄密真正的破坏程度产生深刻理解。Which?为了支持新消费者保护措施进行了一项研究。研究显示,只有8%的英国人认为他们在去年遭遇了数据泄露。但持续性大规模数据泄露事件,加上许多公司察觉受到冲击在时间上的延迟,实际人数可能高得多,可能近四分之三的英国人都受到了影响,Which?说他们还担心共享信息可能也有泄露危险。

haveibeenpwned.com等免费在线服务可以帮助消费者发现使用的哪些服务会泄露信息及哪些信息已经丢失。该网站由澳大利亚安全专家Troy Hunt管理,网站会追踪被黑客窃取的数据,并告知会员他们的电子邮件地址是否在这些收藏夹中。

 

Consumer organisation Which? is calling on the government to create new rights for people who have been the victims of a corporate data breach.

The group wants the data protection bill, currently being debated in Parliament, to be amended so that independent organisations, such as Which? itself, can fight for collective redress for corporate wrongs.

“Data breaches are now more commonplace and yet many people have no idea what to do or who to turn to when their personal data is compromised,” said Alex Neill, the managing director of home products and services at Which?. “The Government should use the data protection bill to give independent bodies the power to seek collective redress on behalf of consumers when a company has failed to take sufficient action following a data breach.”

Current regulations require companies to offer support when their customers have been affected by a data breach, but there is little ability on the part of consumers to hold a negligent data processor to account: the only option available requires each individual to go to the courts to enforce their rights.

In a statement, a DCMS spokesperson said: “We are confident that our Data Protection Bill will provide consumers with the necessary protections when there’s been an infringement of their rights regarding personal data. The Bill will make the UK fully compliant with the GDPR.”

The call comes after a year in which some of the biggest data breaches ever recorded were revealed. In the second half of 2016, the internet service company Yahoo, now owned by Verizon, said two large breaches had been carried out several years earlier. It initially estimated that one billion customers were affected, but in 2017 it updated the estimate to three billion – every single Yahoo customer, or four out of every 10 human beings alive today.

Gigantic data broker Equifax was also affected by an enormous breach, losing extremely sensitive financial information on 143 million US customers and 400,000 Britons. The credit monitoring firm was rapidly criticised for its poor response to the breach, offering a year’s worth of credit monitoring to users looking to find out if they were affected – but only if they agreed to a clause that prevented them from suing the firm.

The true extent of such breaches is still not widely understood amongst the public. According to a study carried out by Which?, to back its calls for new consumer protections, just 8% of Brits think they have been subject to a data breach in the last year. The actual number, given the continued regularity of such large scale data breaches, and the delay it takes many companies to discover they have been hit, is likely to be far higher – closer to the three quarters of Brits who Which? says are concerned that information they have shared could be at risk of a leak.

Free online services such as haveibeenpwned.com exist to help consumers discover which services they use have been breached, and what information was lost as part of the breach. The site, run by Australian security expert Troy Hunt, tracks dumps of hacked data and informs members if their email address is included in such a collection.


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