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美国运通收购AI创企Mezi

昨日,美国运通公司宣布收购人工辅助购物和旅行服务创企Mezi。

Mezi于2015年在加利福尼亚州桑尼维尔成立,其推出的个人旅行助手可以帮助解决各种旅行所需问题,比如自动安排值机、安排素食套餐、提供相关旅游服务(汽车租赁或餐厅预定)等,而且使用的频率越高,服务的准确性越高。

Mezi的服务以人工智能为主,同时提供人工辅助功能,以确保服务的完整性和灵活性。

截至目前,Mezi已经累计融资约1200万美元,其中大部分来自2016年由美国运通风投部门参与进行的900万美元A轮融资。

Mezi此前曾与美国运通(American Express)合作开展名为AskAmex的试点项目,该项目旨在帮助持卡人从iPhone上查找和预订与旅行相关的服务。根据美国运通公司的说法,这项合作将持续到2018年上半年。

 

American Express announced that it has acquired Mezi, the startup behind a human-assisted shopping and travel agent chatbot.

Founded out of Sunnyvale, California in 2015, Mezi launched a personal travel assistant that improves the more you use it. It can automatically check you in at the airport or reschedule flights, request vegetarian meals on the plane, and arrange associated travel services, such as car rentals and restaurant reservations.

While some elements of the service are entirely driven by artificial intelligence (AI), other facets combine bots with human agents to ensure users can access additional customization options.

The startup had raised around $12 million in funding, the bulk of which arrived via a $9 million series A round back in 2016 that ushered in American Express as an investor, via its VC arm.

Mezi had previously partnered with American Express for a pilot project called AskAmex, an app aimed at helping cardholders find and book travel-related services from their iPhone. This pilot will continue to run through the first half of 2018, according to American Express.


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