CFO Lending借贷行为不公 遭FCA3400万英镑罚款
CFO Lending公司旗下还包括Payday First, Flexible First, Money Resolve, Paycfo, Payday Advance以及Payday Credit。据FCA称，CFO Lending公司将为97000多位客户提供超过3400万英镑的补偿金。该协议包括向客户支付290万英镑现金，以及注销客户3190万英镑的债款，这是很大的处罚。绝大多数客户都有短期高利率贷款，但一些客户的贷款是担保人贷款，一些客户这两种贷款都有。CFO Lending公司在其网站上贴出了如下通告：
FCA的监管、零售、授权主任Jonathan Davidson称：“我们发现CFO Lending公司没有公平对待客户，所以我们勒令该公司立即停止这种不公平的行为。此后我们一直与该公司密切协作，现在我们对CFO Lending公司取得的进步及其纠正先前错误的方式非常满意。纠正错误的方式之一就是通过补偿金项目，处理好顾客的贷款状况。CFO Lending公司的顾客不需要主动采取任何行动，公司会在2017年3月前主动联系所有受到影响的顾客。”
The Financial Conduct Authority (FCA) has slapped down CFO Lending, a payday loan firm, for unfair lending practices. CFO Lending also operated as Payday First, Flexible First, Money Resolve, Paycfo, Payday Advance and Payday Credit. According to the FCA, CFO Lending will provide over £34 million of redress for more than 97,000 customers. The agreement includes £2.9 million in cash payments to customers and £31.9 million of customer write-offs, a significant penalty. Most of the customers had short term loans associated with high cost but but some customers had guarantor loans and some had both. CFO Lending has posted a notice on its site stating;
CFO Lending no longer provides access to high cost short term credit, otherwise known as payday loans.
"We discovered that CFO lending was treating its customers unfairly and we made sure that they immediately stopped their unfair practices," stated Jonathan Davidson, Director of Supervision - Retail and Authorisations at the FCA. "Since then we have worked closely with CFO Lending, and are now satisfied with their progress and the way that they have addressed their previous mistakes. Part of addressing these mistakes is making sure they put things right for their customers with a redress programme. CFO Lending customers do not need to take any action as the firm will contact all affected customers by March 2017."
The FCA cited shortcomings dating back to April of 2009. The FCA highlighted the "serious" failings by the payday lender, including:
· The firm's systems not showing the correct loan balances for customers, so that some customers ended up repaying more money than they owed
· Misusing customers' banking information to take payments without permission
· Making excessive use of continuous payment authorities (CPAs) to collect outstanding balances from customers. In many cases, the firm did so where it had reason to believe or suspect that the customer was in financial difficulty
· Failing to treat customers in financial difficulties with due forbearance, including refusing reasonable repayment plans suggested by customers and their advisers
· Sending threatening and misleading letters, texts and emails to customers
· Routinely reporting inaccurate information about customers to credit reference agencies
· Failing to assess the affordability of guarantor loans for customers.
Once the FCA took action in August of 2014, CFO Lending and its affiliates stopped contacting customers regarding outstanding debts while it launched an "independent review of its past business". In February 2016, the FCA, satisfied with the results of the independent review, authorised the firm with limited permission to collect its existing debts but not to make any new loans.
Consumers who believe they may have been impacted by the firm's actions may find additional information on the CFO Lending websites as well as the FCA site.