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智能家居太“听话”?电视节目致Alexa多次误下订单

去年,亚马逊公司的Echo蓝牙交互智能音箱成为了圣诞节最受欢迎礼物,如今已经有几十万英国家庭都迎来这位全新的虚拟家庭成员。

使用者通过声音控制可以让内置的虚拟助手“Alexa”完成各种任务,比如从网上购买商品。但最近发生的一场事件显示,这些设备可能会犯错误,而这些错误可能会让使用者损失不小。

近日,美国圣地亚哥的一个电视节目引发了用户对于Echo的投诉抱怨。在这个节目中,一个六岁的小女孩问她家新买的Echo:“你能给我买个玩偶屋,然后和我一起玩它吗?”Echo服从了指令,订购了KidKraft Sparkle的公寓玩偶屋以及“四磅的糖饼干”。这家父母很快发现了自家女儿的行为,然后就为Echo购买添置了密码并将玩偶屋捐给了当地的一家儿童医院。

但“中招”的不仅仅是这一户人家,许多节目观众表示,家里的Echo在节目播出时也跟随这一指令购买了玩偶屋。

专家说,这次事件显示了使用者为Echo设置密码的重要性,因为这可以帮助保护他们的设备不发生异常购买行为。

网络安全公司Kaspersky Labs的安全专家David Emm表示:

“人们需要在安全感带来的舒适与这些产品带来的便捷间选取一个平衡点。当然强烈建议用户使用口头密码或设备密码来最小化风险。”

他还提到,越来越多的网络罪犯正将目标瞄向智能家庭设备,企图黑进用户的账户盗取资金。

亚马逊发言人随后也表示:

“在让Alexa买东西的时候,请务必通过语音说'yes'来确认这笔交易。如果你不小心让Alexa订购了某样产品,在确认时你只要说'no'就可以了。你还可以在Alexa app中设置购物选项,关闭声音下单或者每笔订单都需确认密码。详情参见官网'语音购物选项管理'此外,您所订购的实体商品可以免费退回。”

Amazon Echo owners have been issued a security warning after a number in America automatically ordered dolls houses being discussed on a TV show. The high-tech gadgets have become a recent and welcome addition to hundreds of thousands of UK homes, after being one of the most popular Christmas presents last year.

They let owners ask virtual assistant "Alexa" to carry out tasks, including buying items from the internet, using just their voice as a command. But a recent incident involving the gadgets has shown how they are vulnerable to mistakes which could cost owners dearly

Earlier this week a San Diego TV station sparked complaints after an on-air report about a girl who ordered a dollhouse via her parents' Amazon Echo caused Echoes in viewers' homes to also attempt to order dollhouses.

As voice-command purchasing is enabled as a default on the Alexa devices, viewers found they had mistaken the show for their command and made the purchase.

TV viewers were left furious after their Amazon Echos ordered dolls houses which were mentioned on a TV show.

The show depicted a six-year-old asking her family’s new Amazon Echo “can you play dollhouse with me and get me a dollhouse?”

The device followed the command, ordering a KidKraft Sparkle mansion dollhouse, in addition to “four pounds of sugar cookies.”

The parents quickly realized what had happened and have since added a code for purchases. They have also donated the dollhouse a local children’s hospital.

However viewers' Alexa gadgets also complied with the request and also purchased dolls' houses.

Experts said the incident highlighted the need for people to password protect their Amazon Echo devices to avoid rogue payments being made.

David Emm, a security expert at Kaspersky Labs, a web security firm, said: "People need to find a compromise where they feel comfortable between achieving security and enjoying the convenience of these gadgets. It is certainly advisable to opt for having a verbal password or code to minimize the risk."

He added that a growing wave of cyber criminals are targeting smart household devices in a bid to hack into people's accounts and steal money.

An Amazon spokesman said: "You must ask Alexa to order a product and then confirm the purchase with a “yes” response to purchase via voice. If you asked Alexa to order something on accident, simply say “no” when asked to confirm.

"You can also manage your shopping settings in the?Alexa app, such as turning off voice purchasing or requiring a confirmation code before every order. To learn more, go to Manage Voice Purchasing Settings. Additionally, orders you place for physical products are eligible for free returns."


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