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阻止赌博成瘾,Starling Bank有新招

据了解,目前英国有近1%的人口有赌博嗜好。因此,该国金钱与精神健康研究所一直呼吁银行和其他信用卡提供商能够允许客户阻止相关赌博交易。

针对这一需求,数字银行领军者Starling Bank最近推出了一款新产品——赌博拦截器,让赌博成瘾的客户能够阻止其账户下注付款。

具体来说,就是Starling Bank在其app里设置了一个拦截器选项,只要用户开启了这个选项,就能在试图下注时阻止付款。

如果用户想再次开始赌博而关闭该功能,那么他/她就会收到一条消息:“您将取消您设置的阻止您赌博的限制。如果您担心自己花在赌博上的花费超过了您的预算,请致电0808 8030 133国家赌博帮助热线,以获得有关如何保持控制权的免费建议。”

Starling首席执行官Anne Boden表示,Starling的赌博拦截器凸显了数字银行快速应对客户需求的能力。这不是直接告诉客户不要赌博 - 而是为问题赌徒提供一个简单而有效的工具,可以帮助他们重新控制自己的财务状况。”

其实,上个月Monzo也推出了类似的产品,让消费者可以选择通过其产品在线和亲自阻止对赌博商家的付款。而且,Monzo用户如果想取消赌博付款限制,就必须致电银行并与客户代表亲自进行联系。即便如此,功能变更也要在48小时之后才能生效。

Starling Bank has introduced a gambling blocker, enabling customers with addiction problems to block betting payments from their accounts.

Currently, people with gambling addictions who want to stop themselves from placing bets have to contact various different providers to block their accounts.

With nearly one per cent of the UK population reporting a gambling problem, the Money and Mental Health Policy Institute has been calling for banks and other card providers to make the situation easier by allowing customers to simply block all gambling transactions on their cards.

Starling is now doing this, offering customers the chance to activate the blocker as an opt-in feature from the bank's app, meaning that all attempted transactions to registered gambling merchants will be declined.

If they turn the feature off because they want to start gambling again, customers will get a message saying: “You are cancelling the block you put in place to prevent you from gambling. If you are worried you spend more than you should on gambling, call the National Gambling Helpline now on 0808 8030 133 for free advice on how to stay in control.”

Anne Boden, CEO, Starling, says: "Starling’s gambling blocker underlines how digital banking can quickly react to issues facing customers and use technology to develop solutions that help them to live a better financial life.

"This isn’t about telling customers not to gamble - it’s about providing problem gamblers with a simple and effective tool that can help them to regain control over their finances."

Starling says that its feature is an industry first but last month Monzo introduced something similar, giving customers the option to block payments to gambling merchants through the company, both online and in person.

Monzo's system actually requires customers who want to turn the block off to call the bank and speak to a rep. Even then, the restrictions are not lifted for 48 hours.


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